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Hiring for Technical Account Manager - Global Delivery in Mumbai, for Exp. 6 - 10 yrs at Zycus Infot (Job in Mumbai)

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Job Description:Job Description Zycus is looking for a Technical Account Manager - Global delivery with an experience of about 6-10 years,.The position holder would be based in Mumbai. ZYCUS OVERVIEW: With more than 200 solution deployments among Global 1000 clients, we are a large 1000+ growing company with a physical presence in virtually every major region of the globe. Recognized as a LEADER in the Gartner MQ 2015 in a market full of consolidations, we are the only company to stand out and emerge as the option to ERP players having a full suite of solutions for the procurement space. Check us out on Zycus Overview Headquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions. We develop cloud-based (SaaS) Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. Our spirit of innovation and our passion to help procurement create greater business impact are reflected among procurement solution deployments that we have undertaken over the years. Know more about the Leader of Gartners 2013, 2015 and 2017 Magic Quadrant for Strategic Sourcing Application Suites The incumbent will report into the Program Manager Experience: 6-10 years What you' ll do: Would provide support delivery management of premier issues and services designed to improve customer operational health in assigned accounts Advisor to CSM Manage support delivery to reactive incidents Maintain support delivery plans that sales can use in future for renewals Manage the delivery and follow ups of proactive support designed to reduce costs and reactive support cases Manage projects for a particular solution from Zycus Track and deliver multiple projects at a time. Evaluate (time / cost / quality) and approve change requests Team Management, manage multiple level hierarchy, at least 2 to 3 TLs and PLs. Define processes for delivering solution effectively with high quality, productivity and early / on-time delivery Get high customer satisfaction on all projects (min 8 on a scale of 10) Define and track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability Create ROI and Value proposition to customer for continued renewal of contracts. Work with Customer Success team in drafting Contracts / amendments for renewals. Create / enable creation of project planning document and sign-off in the Operational phase. Create environment for knowledge sharing within team to boost technical / project management knowledge

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Posted on: Saturday, 13 January, 2018  09:10
Expires On: Tuesday, 03 April, 2018  18:30

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