Hiring for AGM - Customer Relationship Management ( CRM ) - Pune NIBM Pune for Exp. 12 - 19 Years at (Pune Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Will have a team that will be responsible for: To act as an interface between the Customers, Engineering and Sales department of the Company. Documentation / paper work starting from the booking of an apartment till possession. Data entry in CRM / ERP. Updating MIS and generating reports. Generation of demand letters and collection of payments. Arranging and assisting in identification of Housing Finance Co.s and documentation. Preparing agreement for sale. Arranging the stamping and registration for customers. Involvement in generating customer references and in customer delight. Arranging for activities to heighten Customer Delight. To handle and resolve interim customer complaints and develop feedback procedure for complaints redressal. Keeping a record of nature of complaints, unresolved complaints, course of action taken etc. Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.