Hiring for Associate Head / Site Head (operations) in Ahmedabad, for Exp. 12 - 17 yrs at Tech Mahind (Job in Ahmedabad)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Designation : Delivery Head (Operations) Location : Ahmadabad Span of control : minimum 1000 Process : ISP telecom ( Domestic Process) Candidate Must be at a AVP/AGM/GM designation from BPO background only Providing strategic and tactical leadership to the business vertical. Designing, implementing and leading an Operations Strategy aimed at delivering Organizations Objectives specifically, delivering best in class service experience and managing operations efficiencies. Ensuring a smooth execution through effective communication, implementation, role clarity, performance management, culture building and celebration of success. Maintaining a strong focus in delivering on the Profitable Business and the Best Network objectives, while driving improvements in commercial targets, call resolution & amp amp overall customer satisfaction scores for customers. Participate and lead cross functional projects aimed at sharing best practices and enhancing the Contact Centre deliverables.