Hiring for Manager Operation Corporate Banking in Kanpur, Lucknow for Exp. 1 - 3 yrs at V- Konnect A (Lucknow Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Account Opening & amp amp Maintenance: Run the processes for account opening, account maintenance & amp amp account closure related formalities as per Bank process for Corporate clients. Handle corporate customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of accounts etc. Ensure adherence to process & amp amp documentation standards Maintain strict vigilance on the quality of forms and documentation provided. Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. Provide support to relationship managers & amp amp product sales managers for servicing corporate clients attend to customer requirements, coordinate with back office operations & amp amp facilitate their transactions as required to ensure total customer satisfaction and ensure fault free servicing and transactions processing for corporate clients and services like trade, CMS, Escrow arrangements, BTI, payments etc. Transactions Related: Address all transaction related enquiries i.e. pre, during & amp amp post transaction processing & amp amp escalations. Ensure strong monitoring of all transactions. Assist in follow up on recoveries/dues from the customers- Monitor internal GL & amp amp keep reconciliation of accounts updated, Generate MIS reports as applicable. Service & amp amp Quality: To ensure that the highest quality service is provided to corporate customers. Ensure that adequate records & amp amp data pertaining to corporate customer queries and complaints are maintained for achieving greater process efficiency. Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. Implementation of 5S, ISO 9001:2000, Six Sigma standards & amp amp meet/exceed set quality parameters conforming to the standards. Responsible for offering complete financial solutions to D4 most demanding corporate clients including Trade finance services, cash management BTI, Escrow, IWDW & amp amp other simple banking transactions. Provide interface to the channels for all the service quality related issues & amp amp Ensure timely escalation of issues impacting business and possible resolutions to address the concerns. Audit & amp amp Compliance: Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective. Attend to any audit findings and resolve them immediately as applicable. Others: Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office. Responsible for Branch upkeep & amp amp maintenance and control over the cost. Must be thorough with banking processes, regulations & amp amp guidelines across retail products. Comply with bank policies and procedures to ensure safety and security of bank and customer' s assets.