Hiring for Group Manager - Workforce Management in Mumbai, Chennai for Exp. 9 - 14 yrs at WNS GLOBAL (Chennai Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Oversees and maintains the Workforce Management (WFM) Platform utilized for forecasting, scheduling, tracking, monitoring and reporting the daily/monthly call center statistics ie: volumes, schedule adherence and service level achievement. Assure accurate daily/intraday forecasts and alliance with routing applications Makes recommendations to assist in achieving service level objectives and make decisions with regard to team resources ensuring that appropriate productivity levels are maintained within the team based on forecasted volumes. Leverage industry leading processes and technology to drive workforce decision making that will enhance the overall customer experience. CANDIDATE MUST BE WILLING TO RELOCATE PERMANENTLY TO PHILIPPINES.