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Hiring for SAP Basis- IT Operations Manager in Bengaluru/Bangalore, for Exp. 12 - 15 yrs at SAP Indi (Bangalore Job)

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Job Description:As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. IT Operations Manager SAP Managed Cloud Delivery (f/ m) PURPOSE AND OBJECTIVES Managed Cloud Delivery runs the SAP Cloud powered by HANA and is responsible for 24x7 operations and service delivery around business- critical systems for our external customers. Managed Cloud Delivery builds and operates the external customer systems for SAP Cloud powered by HANA. The Managed Cloud Delivery Team is currently located in India, Germany, Hungary, Mexico and US. Besides the duty to deliver best class services we are part of strategic pilot projects for new technologies as reference for SAP customers. A high quality, reliable and robust system operation service for our customers is our main focus. Beyond that we drive continuous improvement projects to identify potential to optimize our processes, procedures and organization as such. Global thinking and acting as well as a strong customer focus are essential within the Managed Cloud Delivery. We are extending our delivery organization in India and therefore are looking for a Manager to run our APJ/ EMEA operations from Bangalore with a strong technical background. MCD Operations is responsible for Delivery of cloud operations services as aligned with our customers Offer Third- Level Support for customers by resolving incidents and executing change/ service requests which are not part of regular operations e.g. migrations, new setups, updates etc. Team of experts which support 24x7 in a follow the sun model. Deliver on- call support services on the weekend. EXPECTATIONS AND TASKS As IT Operations Manager you will be responsible for: Leading a team of SAP experts (Basis Administrators) in APJ responsible for the operations of our customer IT landscapes within the Managed Cloud Delivery. Ensure that the day to day operations of our customer s core business systems run smoothly Maintaining a close collaboration network with sibling organizations in EMEA and US/ Mexico Handling of customer escalations from an operations point of view HR related activities for an international team Coordination of virtual teams in global operation as well as projects Regular KPI based reporting on operations activities Identifying improvement potential and driving related optimization projects WORK EXPERIENCE More than 12 years Experience in IT environments with solid background in IT operations. Experience in leading international teams and projects Experience in working with Offshore and onsite 3rd party partners Technical and business process expertise Problem solving expertise with technical focus EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES WHAT WE OFFER Bachelor, Master s degree or higher in Computer Science or Information Management with solid working experience in IT environments Solid backgrounds in operations of large, complex IT landscapes Experience in automation of work processes Project management skills Experience in team management functions ' Make it happen' attitude, drive for results Solid know- how on SAP Technologies Ability to work effectively in international and virtual teams Very good communication skills Team player, proactive networking attributes, results and execution focus High drive & amp amp self- starter/ - motivated Strong customer focus and service minded Willingness to travel Very good English language skills, additional languages are beneficial Contract Type: Permanent Job Location: Bangalore


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Posted on: Sunday, 07 May, 2017  08:45
Expires On: Monday, 23 March, 2020  18:30

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