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Sales cum Service Manager-tube Plants - 1 Opening(s) at SMS Siemag,Bangalore (Bangalore Job)

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Job Description:1.Market research -Determine Key customers. -Analyse past records of customers to understand buisness -Determine market strategy to cater to various identified segments/customers. -Assess internal capability to serve customer needs. -Identify competitor activities/strategy at customer level -Understand key dynamics of market and major activities in steel segment. -Prepare and submit report to management appraising of key customer activities and development. 2.After Sales Service. -Collect /receive customer feedback on specific service jobs. -Study problems /issues received from customer and provide solution. -Assist technically at site. -Follow up on performance of machine/equipment -Suggest mechanical and process improvements to customers -Update new development on exsisting equipments -Prepare list of spare parts and services meeting tech requirements of customer plants. 3.Lead Generation/Prospecting -Plan visit to customers and understand their requirementsfor local and imported spares. -Communicate and collaborate with engineering and sales department to identify new developments/modifications. 4.Initial Scoping -Evaluate whether customer needs can be served by India s portfolio of service offerings and or partner vendors capability. 5.Price and Negotiation 6.After sales Service -Seek feedback from customers to determine customer satisfaction. 7.Process Improvements and Vendor management -Identify opportunities for local equipment sourcing in co-ordination with engineering,Quality and Purchase department

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Posted on: Monday, 11 September, 2017  08:50
Expires On: Sunday, 21 June, 2020  18:30

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