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Hiring for Executive Director - IT Infrastructure - ITSM in Bengaluru/Bangalore, Mumbai for Exp. 15 (Bangalore Job)

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Job Description:Responsibilities include : - Define the strategy to deliver high levels of services and solutions to enhance the stability and performance of application services and environments - Oversee the deployment, monitoring, maintenance, development, documentation and support of high quality, reliable IT systems and application services - Work in collaboration with internal technology stakeholders to formulate and deploy strategic plans for providing cost-efficient technology solutions and services - Identify service improvement opportunities by leveraging incident management reviews, stability trends, Key Performance Indicators (KPI- s) and other sources to identify areas of improvement and drive continual improvement of services and solutions - Establish the governance process and proactive review of technology services - Work with the operational teams to create a repeatable operational readiness process ensuring that all applications and systems are monitored to the correct level in accordance with the Software Delivery Lifecycle process - Partner with Enterprise Infrastructure (EI) and Application Developers stakeholders to enhance services, information, automation and knowledge platforms - Align services and practice models to industry standards to promote efficiency and service quality Map key business drivers and key performance indicators to IT systems and metrics Work with Technology Architects and Application Developers to map architectures and critical processes for monitoring of key services and business functions - Providing technical expertise and coordination on strategic planning for transformation programs

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Posted on: Tuesday, 31 October, 2017  08:54
Expires On: Monday, 23 March, 2020  18:30

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