Hiring for Student Support Representative in Delhi, for Exp. 1 - 6 yrs at ManpowerGroup Services Ind (Delhi Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:We are hiring for the position of Student Support Representative with well reputed US MNC Location: Delhi (Green Park) Reporting to: Director (Operations) Working Hours- 9.30 am to 6 pm (Monday to Friday) Responsibilities (Operations profile without targets) Conversion of leads coming from various marketing channels through a consultative process. No field sales. Counsel prospective students/ walk ins to increase the student conversion funnel Provide support to current and prospective students to enhance learning experience Engaging students through different channels to reduce student drop offs Anticipate and identify potential student drop-off points in program content Be a strong advocate for students and the company vision E-mail support or handling queries via Email or incoming calls. Work closely with internal teams in Student Services and drive initiatives that will positively impact student outcomes What We' re Looking For Prior experience in customer service or support or selling technology courses or providing student support in E-learning domain Proven experience of prioritizing and multitasking multiple urgent needs Flexibility in using, or learning to use different methods for tracking and conveying information such as Zendesk, Google docs, forums, online chat programs and email Strong technology bend of mind and aptitude to learn new technologies Ideal Candidate An excellent communicator who excels in listening, writing, and responding professionally A team player Passionate about learning and can learn quickly Please acknowledge on the same with your updated resume in case this opportunity excites you.