Hiring for Associate Director/head - IT Operations/it Service Delivery - Bfsi/bpo in Delhi/NCR(Natio (Delhi Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:- Manage large (few - 000 FTEs) scale IT Operations. - Managed IT Services delivery in line with agreed SLAs - Effective Service Management to align IT Services with business needs and to enable ongoing customer satisfaction - Guide teams on best practices, procedures, and designs. - Manage IT Operations budget, spend across various sub-heads and Capacity planning. - Work effectively with all levels of company staff - Lead directly aligned & amp amp indirectly mapped staff for delivery alignment - Communicate effectively with various stakeholders - Implement processes to standardize IT practices and procedures, capacity planning and risk mitigation. - Collaborate with various ITS teams to assess future growth and capacity requirements - Participate in 24x7 system support management and handle escalations - Perform effective vendor management for Helpdesk services and other product vendors. - Handle large projects related to security, audit and compliance including new infrastructure rollouts. - Proactively research new and/or updated technologies as they become available - Ensure audit compliance to certifications and client mandated control requirements.