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Hiring for EBS CRM - 8+ yrs - Hyd/blr - Rimini Street Bengaluru, Hyderabad for Exp. 8 - 13 Years at (Job in Hyderabad Secunderabad)

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Job Description:EBS CRM - Please mail your CVs to sviswanadhapalli @ / Call me on 793530606 Rimini Street, Inc., the worlds leading independent provider of support for enterprise application software, seeks an Sr. EBS Support Engineer, CRM. This position is based in our Hyderabad, India office. Our company is currently privately held with plans to become a public company. Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment. Position Summary The role of the Sr. Support Engineer, EBS is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Sr. Support Engineer, EBS requires the expertise and skills to diagnose serious issues then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. Essential Duties & Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience Provide remote-based functional support & training for multiple EBS modules Support client customizations, sharing implementation and best practices advice Develop application break fixes for critical product defects Create scripts to identify, analyze and correct data issues Manage one or more key assigned accounts as a technical/functional advisor Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Additional Duties & Responsibilities Other job related duties and responsibilities may be assigned from time to time Education Bachelor Degree in Computer Science or related field or equivalent experience Experience 10+ years relevant Oracle EBS experience 5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality in Oracle CRM Products Very good experience in CRM Install Base (IB), Service Contracts (SR), Field Service (FS), Mobile Field Service, Service, Depot Repair, Oracle Management (OM), Inventory (INV), Oracle Configurator, CRM Foundation, AR Candidate optionally have experience in Oracle Channel Management (OCM) , Trade Management, Oracle iSupport , Oracle iStore, Incentive Compensation (OIC), Knowledge Management (KM), Property management, Quotes Expertise in Oralce forms, Reports, PL/sql, Work flow, OAF, XML Publisher, OBIEE Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application Knowledge of Oracle maintenance/patching mechanics and EBS architecture Demonstrable history solving complex problems across multiple modules Skills Superb trouble-shooting skills and tenacity in problem solving Passionate focus on customer support and the ability to build long term, successful working relationships with Clients Strong knowledge of key application functionality, tables and relationships Deep knowledge of Oracle EBS customization/extension methodologies Excellent development skills using Oracle EBS toolset Excellent interpersonal, presentation and communication skills verbal & written Attention to detail and the ability to learn quickly Extreme focus on Client satisfaction Ability to work calmly and professionally in high pressure situations The ability to work remotely from a home based office in a virtual environment Desired Qualifications The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology A consulting background, while not mandatory, would be useful Experience with Oracle Transportation Management, while not mandatory, would be highly valued Experience with localizations and global implementations would be an advantage

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Posted on: Tuesday, 11 April, 2017  08:43
Expires On: Sunday, 21 June, 2020  18:30

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