Hiring for Customer Service Coordinator ( Order Management)- Bangalore in Bengaluru/Bangalore, for E (Job in Kolkata)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:After business confirmation, attend Project Handoff Meetings to receive, digest and verify all information related to the coming orders, and make preparations.& amp nbsp For new customers, gather related information and handle new customer set-up in AX.& amp nbsp Provide information to OEM customers per their request, if they are setting up NimlePACC/ BillerudKorsns as a new vendor on their side too.& amp nbsp Receive Purchase Orders from customers through system, Email and/or Fax.& amp nbsp Double check PO details, and enter data into DAX system to ensure all transactions are captured timely and correctly in system. Ensure data accuracy.& amp nbsp Review and check payment terms on PO, follow up on payment terms carefully and correctly.& amp nbsp Issue Purchase Order to the designated Production Partners in AX.& amp nbsp For every first order, copy all internal function teams to report status and allow QA follow up.& amp nbsp Get Delivery Time confirmation from Production Partners. Communicate between PP and customer for urgent / special delivery requirements, and get consensus on Delivery Time from all sides.& amp nbsp Track order status on system, follow up timely and proactively with open orders, work with PPs, Customers and internal function teams to prevent delivery issue or quality issue. Knows when to flag and escalate.& amp nbsp For claims/complaints that have occurred or cannot be prevented, share information as early as possible. Work with QA and Technical team to assess and identify root cause and resolution, communicate with customers and PPs on claim issue, involve Sales where necessary. Process penalties in system after penalties are confirmed and communicated, copy Sourcing, QA and Sales.& amp nbsp Provide necessary support to customers and PPs for transportation/logistics arrangement for both domestic and export orders.& amp nbsp Track, collect and check delivery reports from PPs regularly. Follow up on discrepancies and errors. Upon receipt of correct Delivery Report, update AX system to allow Finance to create invoice to customers.& amp nbsp Work with Finance collaboratively on new customer set-up, documents audit, credit limit checking and pending payment & amp amp inventory issues. Support Finance team to verify ARAP data for payment collection on monthly basis. Get support from Sales team for challenging collection cases.& amp nbsp Sort out and consolidate Delivery Reports according to business nature and pass to Finance department for reconciliation.& amp nbsp For USD business, support factory transfer when necessary.& amp nbsp Create and maintain Tracking Report when requested, enter order-related details into Tracking Report timely and correctly.