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Hiring for Sr Operations Specialist in Bengaluru/Bangalore, for Exp. 5 - 7 yrs at HCL Technologies., (Job in Kolkata)

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Job Description:Interpersonal sensitivity and customer responsiveness Excellent spoken and written communication skills Ability to communicate complex technical contents plainly and simply CCA Certification is compulsory. MCP / MCTS/ MCSA/ MCSE or MCITP in Windows 2000 or above would be added advantage. 2-3 years experience in one or more of : W2K/ W2k3/ W2K8 Strong system administration skills on Win 200x servers Usage of remote connectivity tools like Terminal Services, PC Anywhere, etc Working Knowledge of Active Directory, WINS, DNS Hardware knowledge and troubleshooting experience 1-2 years experience on Citrix Metaframe XP or Presentation Server 3. 0/ 4. 0/ 4. 5 or XenApp Administration of Citrix Servers and Farm management. Citrix load balancing and load management. Troubleshooting of Web interface (Nfuse Server) and configuration of secure gateway Resource manager and reports generation. Experience in Installation manager and publishing applications on Citrix. User administration and print management on Citrix. Troubleshooting of Citrix servers and user issues. Exposure on Citrix licensing. PNA / ICA client configuration and management. Suggesting improvements in the design/ process Preparing daily/ monthly reports Preparing the incident report/ root cause analysis reports (1. ) To provide support for on call escalations and doing root cause analysis of given issue (2. ) To independently resolve tickets within agreed SLA of ticket volume and time (3. ) To adhere to quality standards, regulatory requirements and company policies (4. ) Work on value adding activities such Knowledge base update & amp amp management, Training freshers, coaching analysts (5. ) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases


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Posted on: Friday, 15 September, 2017  08:52
Expires On: Monday, 23 March, 2020  18:30

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