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Hiring for Quality Assistant, MNC ,andheri East in Mumbai, for Exp. 2 - 5 yrs at India Roadside Assi (Job in Mumbai)

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Job Description:Designation :Quality Assistant Reporting to: Sr.Quality Team Leader Experience:2- & amp nbsp 4 years, out of which minimum 1 year in Quality Department Age:22 26 Years Location(s):Mumbai Education:Graduate in any field ( with minimum score of 55% ) Responsibilities Duties: The candidate shall be responsible for activities including the following - Certification process for New Customer Service Representatives Call Monitoring and Compliance Audits Call Handling & amp amp Process Adherence Evaluation of the Customer Service Representatives Process Gap assessment and remedial actions to root out causes of errors Performing Root Cause Analyses to determine trends, challenges and improvement opportunities Regular briefings and Dip checks for process improvement Active participation in Calibration sessions with internal and external clients Compile, monitor and own sensitive reports like customer feedback reports and customer complaint Analysis


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Posted on: Sunday, 02 April, 2017  08:43
Expires On: Tuesday, 24 December, 2019  18:30

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