Hiring for Senior Director - Business Operations in Mumbai, for Exp. 20 - 25 yrs at CMS Info Systems (Job in Mumbai)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Role: The Head Operations will be responsible for supporting the President in managing all hands-on operational aspects of CMSs cash business and assists him in the aggressive and successful growth of the business. The job holder will be functioning as a member of the senior management team, responsible for managing & amp amp improving systems that provide effective internal management. S/he will have direct responsibility for managing and providing strategic leadership and oversight to Operations & amp amp Customer Service and participates in the general management of the organization in close support of the President. The accountability of this position is to drive customer satisfaction while maintaining a reasonable cost structure. The incumbent will be responsible for ensuring compliance, assures protection for the assets of the business through internal control & amp amp internal auditing. Responsibilities: Develop & amp amp Executed Business Plans: Participates in developing and implementing a strategic plan that supports the CMSs business goals translates the strategic plan to staff to ensure support and modifies the plan in response to changing internal and external factors. Participates with President and other leadership team members in setting policies and determining strategies to meet or exceed revenue, profit, and cash flow commitments to the company. Analyzes current and future trends and needs and accurately assesses functional responsibilities competitive strengths and vulnerabilities. Identifies opportunities for new value creation. Leadership: Builds and maintains a departmental structure, operating standards and practices that are responsive and adaptable to evolving business needs. Develops and implements a talent plan to ensure the right people are in the right place at the right time to meet the strategic needs of the organization. Manages employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly. Products Ensures effective Operational function. Ensures effective Customer Care function. Ensures continuous improvement of customer satisfaction through programs to reduce deviations, provide for on-time delivery, and meet customer quality and cost expectations. Operational Systems Establishes, coordinates and administers as an integral part of management, an adequate structure for the delivery of effective and efficient administrative operations (e.g. finance, HR, IT) Participates in formulating and administering policies and is the lead in their enforcement. Direct the functions of budgeting, accounting, reporting, financial counseling of leadership team to appraise operating results in terms of costs, budget, operating policies, trends and increased profit opportunities. Analyze revenue, profit and cash flow opportunities for the business and recommend actions.